Refund policy

Refund & Return Policy

At Abezom, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund according to the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Free from damage caused by misuse, accidents, or improper handling

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at support@abezom.com and include:

  • Your order number

  • The name of the product

  • The reason for the return

  • Photos of the product, if the item is damaged or defective

Please contact us before sending any item back. We will provide return instructions when your return request is approved.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@abezom.com.

Please provide your order number and clear photos of the product and packaging. We will review the issue and, where appropriate, offer a replacement or refund.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error or defect on our part, the customer may be responsible for the return shipping cost.

If the product is defective, damaged during delivery, or we sent the wrong item, please contact us so we can review the situation and determine the appropriate solution.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

Refunds Not Received

If you have been notified that your refund was issued but you have not received it yet:

  1. Check your bank or payment account again.

  2. Contact your payment provider or bank, as processing times may vary.

  3. If you still have not received your refund, contact us at support@abezom.com.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@abezom.com.

We cannot guarantee that a cancellation request can be completed after an order has already been processed or shipped.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons. Any such restriction will be clearly stated on the relevant product page.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: support@abezom.com
Phone: +1 (929) 888-9343

Abezom
662 Lexington Ave
New York, NY 10022
United States