Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zavix.store. Please note that returns will need to be sent to the following address:

662 Lexington Ave, New York, NY 10022, United States

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@zavix.store.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can review the issue and assist you.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including items that have been worn, used, damaged after delivery, or are not returned in their original condition and packaging.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different product or size is to return the item you received, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 14 business days. Please remember that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@zavix.store.