FAQ

Frequently Asked Questions (FAQ)

1. What is Abezom?

Abezom is an online store offering practical and useful products for everyday needs, including home, kitchen, lifestyle, and other selected products.

2. How can I place an order?

To place an order, select the product you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information and complete your purchase.

After your order is successfully placed, you will receive an order confirmation.

3. What payment methods do you accept?

We accept the payment methods available at checkout. The available payment options will be displayed during the checkout process.

4. How long does order processing take?

Orders are typically processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

5. How long does shipping take?

For orders shipped within the United States, the estimated delivery time is:

7–15 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

6. Do you offer free shipping?

Yes. Free shipping is available on all products unless otherwise stated on the product page or at checkout.

7. How can I track my order?

When tracking information is available, we will send it to the email address provided when you placed your order.

You can also use our Track Order page to check your order status.

8. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible at support@abezom.com.

We cannot guarantee cancellation after an order has already been processed or shipped.

9. What is your return policy?

We offer a 30-day return period from the date you receive your order, subject to the conditions in our Refund & Return Policy.

Items generally need to be unused, in their original condition, and in their original packaging where applicable.

10. What if my order arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us at support@abezom.com as soon as possible.

Please provide your order number and clear photos of the product and packaging so we can review the issue and assist you.

11. How will I receive my refund?

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the refund appears in your account.

12. What should I do if my order has not arrived?

If your order has not arrived within the estimated delivery timeframe, contact us at support@abezom.com with your order number.

We will help you check the status of your shipment.

13. Can I change my shipping address after placing an order?

We cannot guarantee that an address change can be made after an order has been processed or shipped.

14. How can I contact Abezom?

For questions about products, orders, shipping, returns, or refunds, contact us:

Email: support@abezom.com
Phone: +1 (929) 888-9343

Business Address:
662 Lexington Ave
New York, NY 10022
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)